Empowering Business Growth
About Us
Driven by Purpose. Rooted in Community.
Founded in 2009, Gilela is a 100% Black-Owned and 50% Black Woman-Owned BPO company based in Johannesburg. We proudly stand for empowerment, equality, and innovation — as members of the Direct Marketing Association of South Africa (DMASA).
Founded in 2009
Black-Owned & Woman-Led
Member of Direct Marketing Association of South Africa (DMASA)
OUR COMMITMENT
We grow business by optimizing operations and cutting costs
At Gilela, we partner with companies to boost operational efficiency, reduce costs, and deliver exceptional customer experiences — all through tailored outsourcing solutions designed to meet your unique needs.
Our Mission
Empowering people, delivering excellence.
We deliver seamless professional services while equipping our team — mostly young professionals — with the skills, tools, and real-world experience to thrive in today’s evolving workforce.
Our Services
Smart, Scalable BPO Solutions That Work
We provide people-powered solutions that keep your business running smoothly — so you can focus on what matters most.
Customer Support Services
Multi-channel customer care
Call center solutions for inbound & outbound queries
Sales and Lead Generation
Outbound & inbound sales
Telemarketing & customer acquisition
Technical Support
Helpdesk & troubleshooting
IT support for software & digital platforms
Back Office Solutions
Data entry & document processing
Administrative support
Debt Collection Services
Ethical and professional revenue recovery
QA & Compliance
Ensuring industry regulatory adherence
Performance benchmarking
Why Gilela
We offer innovative BPO solutions, driven by a commitment to our clients and our community.
Youth Empowerment
We create employment and career growth opportunities for young professionals, contributing to economic development.
Customer-Centric Approach
We deliver exceptional customer experiences that drive brand loyalty and trust.
Technology-Driven Solutions
We integrate AI, automation, and advanced analytics to improve decision-making and efficiency.
Scalability & Flexibility
We provide tailored outsourcing solutions that grow with your business needs.
Cost Efficiency
Our competitive pricing models help businesses reduce operational costs without compromising on quality.
Our USP's
Elevating Expectations: The Unique Qualities That Define Our Success
Prime Location
Operating in Braamfontein, close to major universities, ensuring a steady talent pipeline.
Cost-Effective Operation
Maintains high efficiency while reducing overhead costs.
AI, Automation & Analytics Integration
Enhancing service quality, reducing turnaround times, and optimizing customer interactions.
Partnership
Partnering our business means enhancement of operational efficiency, reduce costs of sales, and drive customer satisfaction through tailored outsourcing solutions.
Mentorship
Professional Service, Empowered Youth.
Our mission is to deliver professional services in a seamless manner while equipping young people in our employ with the experience and tools they need to thrive in the modern workforce.
Community Involvement
Local Employment
90% of our staff are young people from the local community, contributing to economic growth in the area.
Skills Development
We provide ongoing training and skills transfer to help young professionals grow in their careers.
Community Support
We actively participate in local initiatives and support community development projects.
